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If you are building a chatbot, learn all about chatbot deflection, why they are important, and measuring deflection rates that matter. Chatbot deflection is also...

Learn all about how sentiment analysis can help increase engagement with your customers to better help them find the information they need. Conducting sentiment analysis...

Learn all about what a Conversational Designer is and how you can start your career in conversational design. Conversational design relatively newer industry that brings...

Learn about the most common chatbot intents that are used and how you can implement them in your next chatbot project. When creating a new...

If you are wondering whether a chatbot could be a solution to a problem within your organization, this post will talk about the problems that...