Author: Seng

Chances are, your large enterprise has a partnership or agreement in place with one of the big three cloud providers and you are probably wanting...

If you are looking to implement a chatbot for your company, it’s important that you ask the right questions. It might be a stressful decision...

Learn about 20 different chatbot ROI metrics that your organization can start tracking and calculating after implementing a chatbot. I know that creating value propositions...

In this post, I’m going to be sharing with you the skills and talent stack that are required to develop and deploy a chatbot at...

Chatbot failures can result in conversational dead ends if the skills aren’t fully designed and built out. Chatbot error handling is a very important user...

Discover how to easily configure a virtual chatbot in a matter of minutes and how you can extend it beyond a bigger capability. If you...

Learn all about Azure Bot Service and how it relates to creating a chatbot. If you’ve looked into integrating a chatbot within your organization, chances...

If you are starting to learn about chatbots, chances are you’ve come across the terms entities, intents, and utterances. I’m going to share with you...

Learn about industry trends, adoption rates, growth metrics, and future trends with these chatbot statistics. If your company is deciding whether or not to implement...

In this post, you are going to learn how to measure the effectiveness of a chatbot through the use of KPIs and other data insights....

In this post, I’m going to share with you the value proposition, business strategies, and benefits that can be garnered by implementing a chatbot. If...

In this post, you are going to learn about chatbot intents, how it is used in the chatbot development process, and considerations when creating intents...

Learn all about chatbot prototyping tools that you can use to prototype and mockup a chatbot. There are a variety of tools out there and...

Learn all about creating and designing small talk for a chatbot that can actually have a real chat conversation, which can help build a deeper...

Learn how an employee chatbot can help your business onboard new recruits from their first day on the job or change in position and roles....