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Seng Nickerson | Digital Ads Strategy & Growth

Helping businesses spend smarter and grow faster with clear, actionable advertising strategies.

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Conversational AI & Smart Advertising Agent Strategies

Think of conversational AI as having a smart sales assistant that never sleeps, never takes a break, and gets better at helping your customers every single day. While most business owners are just discovering ChatGPT, I've been building and managing these intelligent systems for years — long before they became the latest trend. The difference between a basic chatbot and true conversational AI is like comparing a vending machine to a knowledgeable store clerk who remembers your preferences.

 

What's exciting for small businesses today is that technology that once required enterprise budgets and technical teams is now accessible to entrepreneurs. Modern AI advertising tools can automatically write your ad copy, optimize your campaigns while you sleep, and even have personalized conversations with potential customers. The key is understanding which tools actually solve real business problems versus expensive tech demos that sound impressive but don't move the needle.

 

Behind the scenes, these systems use advanced frameworks like Model Context Protocol (MCP) to coordinate multiple AI agents — but you don't need to understand the technical details to benefit from them. What matters is knowing how to implement these tools strategically to grow your business without breaking your budget.

 

Below, you'll find practical guides and real-world strategies that cut through the hype and focus on what actually works for businesses like yours:

The Ultimate Guide to Chatbot ROI Calculations and Metrics

Learn about 20 different chatbot ROI metrics that your organization can start tracking and calculating after implementing a chatbot. I know that creating value propositions...
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Essential Skills Required for Chatbot Development

In this post, I'm going to be sharing with you the skills and talent stack that are required to develop and deploy a chatbot at...
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Ultimate Guide to Chatbot Error Messages (with Examples and Tutorial)

Chatbot failures can result in conversational dead ends if the skills aren't fully designed and built out. Chatbot error handling is a very important user...
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The Absolute Beginner’s Overview to Microsoft Power Virtual Agents

Discover how to easily configure a virtual chatbot in a matter of minutes and how you can extend it beyond a bigger capability. If you...
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Azure Bot Service – Guide and Explanation in Simple Terms

Learn all about Azure Bot Service and how it relates to creating a chatbot. If you've looked into integrating a chatbot within your organization, chances...
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Chatbot Entity – Simple Explanation & Fundamentals

If you are starting to learn about chatbots, chances are you've come across the terms entities, intents, and utterances. I'm going to share with you...
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